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Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During peak seasons, holidays, or promotional events, processing times may be slightly extended.


Shipping Methods & Delivery Time

We currently ship worldwide from China.

Free Standard Shipping

Delivery Time: 10–20 business days

Shipping Fee: Free for eligible orders

Suitable for customers who prefer an economical shipping option.


Standard Shipping

Delivery Time: 7–15 business days

Shipping Fee: Calculated at checkout based on destination and order value.

A tracking number will be provided after shipment.


Express Shipping

Delivery Time: 3–7 business days

Shipping Fee: Calculated at checkout.

Express orders are shipped via international courier services such as DHL, UPS, or FedEx depending on destination.


Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow 24–72 hours for tracking information to become active.

You can track your order through our tracking page or the carrier's official website.


International Shipping

We ship to customers worldwide.

Delivery times may vary depending on:

  • Destination country
  • Customs clearance procedures
  • Local postal services
  • Weather conditions
  • Peak shopping seasons

Please note that international shipments may experience delays beyond our control.


Customs Duties & Taxes

Customers are responsible for any customs duties, import taxes, VAT, or additional fees charged by their country.

Three Star Eyewear is not responsible for delays or additional costs caused by customs inspections.


Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the package cannot be delivered, additional shipping costs may apply for reshipping.


Lost or Damaged Packages

We carefully inspect and package every order before shipment.

If your package arrives damaged or does not arrive within the expected delivery timeframe, please contact us at:

Email:
threestareyewear@gmail.com

We will assist you in resolving the issue.


Shipping Restrictions

Some remote areas, islands, and special regions may require additional shipping fees or longer delivery times.

We reserve the right to contact customers regarding additional shipping charges for remote destinations.


Contact Us

If you have any questions regarding your order or shipping, please contact:

Email:
threestareyewear@gmail.com