Refund policy
# Return and Refund Policy
## Our Commitment
We hope you love your new eyewear. If you are not satisfied with your purchase, we would be happy to assist you with a return or exchange.
Your satisfaction is our top priority.
## Return Period
You may request a return within **30 days of receiving your order**.
To be eligible for a return, items must meet the following requirements:
* Items must be unused and in their original condition.
* Items must include original packaging, accessories, and protective materials.
* Items must be free from scratches, wear, damage, or any alterations.
## How to Request a Return
To request a return, please contact our customer service team:
Email: [threestareyewear@gmail.com]
Please provide the following information:
* Order number
* Reason for return
* Photos or videos of the item
Our team will review your request and provide return instructions.
For the following reasons:
* Did not like the style
* Color did not match expectations
* Size or fit issues
* Changed mind
Return shipping costs are the responsibility of the customer.
### Product Issues
If the item received is:
* Damaged
* Defective
* Incorrect (item does not match order)
We will provide a replacement or refund and cover reasonable return shipping costs.
## Exchanges
We accept exchanges in the following cases:
* Color exchange
* Style exchange
* Exchange for defective items
Please contact us within 30 days of receiving the item.
## Refund Process
Once we receive and inspect the returned item, we will process the refund within **5–7 business days**.
Refunds will be issued to your original payment method.
Please note that original shipping costs are non-refundable unless the item is defective or incorrect.
## Non-Returnable Items
The following items are not eligible for return:
* Items damaged due to improper use
* Items missing original packaging
* Items showing signs of wear
* Customized or personalized items
## Order Cancellation
Orders may be cancelled within **12 hours of purchase**. After this time, the order may have already entered the processing stage and cannot be cancelled.
If you have any questions regarding returns, please contact:
Email:
【threestareyewear@gmail.com】