Refund Policy

At Three Star Eyewear Store, we strive to ensure your complete satisfaction with every purchase. However, if you are not entirely happy with your order, we offer a straightforward refund policy to make the process as smooth as possible.

Eligibility for Refunds:
- To be eligible for a refund, your item must be unused, in its original packaging, and in the same condition as when you received it.
- You must request a refund within 15 days of receiving your order.

Non-Eligible Items:
- Certain items are non-refundable, including personalized or custom-made products, and items that have been used or damaged after delivery.

How to Request a Refund:
1. Contact Us:Send us an email at threestareyewear@gmail.com with your order number, the product(s) you wish to return, and the reason for the return.
2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the item(s).
3. Ship the Item: Pack the item(s) securely in the original packaging and include the RAN. Ship the package to the address provided in the return instructions.

Refund Processing:
- Upon receiving and inspecting the returned item(s), we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days .

Shipping Costs:
- Shipping costs are non-refundable. If you are returning an item, you will be responsible for the cost of return shipping.
- If the return is due to an error on our part (e.g., wrong item shipped), we will cover the return shipping costs.

Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, and cover the return shipping costs.

Exchanges:
- If you need to exchange an item for a different size or style, please contact us. Exchanges are subject to product availability.

Contact Us:
If you have any questions about our refund policy, please contact us at threestareyewear@gmail.com or 86-15988934375. We are here to help!

Thank you for shopping with Three Star Eyewear Store. We appreciate your business and are committed to providing you with the best possible shopping experience.

Three Star Eyewear Store – Your Vision, Our Mission.